Turnover Times

by Mama Ruby

 

April 12, 2021: As of today I am shipping orders out within approximately 10-15 business days. Good Friday did not count as a business day as we took it off for the Easter holiday. 

If your order is older than 15 business days and you haven’t received a tracking number, please email me asap at mamaruby@rubyhooping.com and I will personally investigate & remedy the delay.  

If you have already received your tracking number, the item has left our shop and is in the possession of the USPS. 

PLEASE BE AWARE THAT THE USPS IS EXPERIENCING COUNTRYWIDE DELAYS THAT I HAVE NO CONTROL OVER.  IF YOUR ORDER HAS SHIPPED BUT TRACKING IS DELAYED PLEASE BE PATIENT. 

Please read further for more information about our turnover times:

We define turnover time as the time period between when you order and when we ship the hoop.  Once we ship your package, it will usually take about 3 business days via USPS Priority Mail.   For Canadian orders we ship international which takes about a 1-2 weeks.  For other countries outside the USA, times may vary.

If you have a deadline or a concern please do not hesitate to email me at mamaruby@rubyhooping.com.

We hand craft most things we sell, and promise it will be worth the wait!

This page is updated as often as possible.