November 2023: All pending orders will ship within approximately 10 business days or less.
Rubae Designs clothing items may take 10-15 business days.
If you need something by a deadline please do not hesitate to email me at mamaruby@rubyhooping.com.
If you have any other questions or concerns please do not hesitate to use our live chat or email me directly.
IF YOU WOULD LIKE YOUR ORDER PUSHED TO THE FRONT OF THE LINE AND/OR SHIPPED VIA OVERNIGHT SERVICE, YOU MAY PURCHASE RUSH PROCESSING BY CLICKING HERE.
If you have any questions or concerns please email me asap at mamaruby@rubyhooping.com and I will personally investigate & remedy your issue.
Business days are defined as Monday thru Friday, not counting holidays. If you email us on the weekend you will get a reply Monday.
If you have already received your tracking number, the item has left our shop and is in the possession of the USPS.
Please read further for more information about our turnover times:
We define turnover time as the time period between when you order and when we ship the hoop. Once we ship your package, it will usually take about 3 business days via USPS Priority Mail. For Canadian orders we ship international which takes about a 1-2 weeks. For other countries outside the USA, times may vary.
We hand craft most things we sell, and promise it will be worth the wait!
This page is updated as often as possible.