Turnover Times

by Mama Ruby

5/18/20 Right now most orders are shipping within 10-20 business days.  We have been and are continuing to experience an extremely high volume of orders for the past 60+ days.  We are working long hours to get everyone’s order completed as quickly as possible.

We are a small family business and your business puts food on our table.  We greatly appreciate you!  Thank you for your patience!

If you have a deadline or a concern please do not hesitate to email me at rubyhooping@gmail.com.

However please keep in mind that for every email I get, that is less time I am able to spend actually making your hula hoops.  Please don’t write to check the status of your order unless your order has surpassed the longest time frame on the turnover window. Please allow up to 72 hours for me to respond to emails checking order status. 

We define turnover time as the time period between when you order and when we ship the hoop.  Once we ship your package, it will usually take about 3 business days via USPS Priority Mail.   For Canadian orders we ship priority international which takes about a week.  For other countries outside the USA, times may vary.

We hand craft most things we sell, and promise it will be worth the wait!

This page is updated weekly.