9/17/21 – As of today we expect to ship all incoming orders within 5 business days. If your order is past that timeframe right now, please know that your order is likely shipping this weekend and you should get tracking soon. We have been working extra hours to get our queue completely caught up and are just about there!
If you have any questions or concerns please email me asap at firstname.lastname@example.org and I will personally investigate & remedy your issue.
Business days are defined as Monday thru Friday, not counting holidays. If you email us on the weekend you will get a reply Monday.
If you have already received your tracking number, the item has left our shop and is in the possession of the USPS.
Please read further for more information about our turnover times:
We define turnover time as the time period between when you order and when we ship the hoop. Once we ship your package, it will usually take about 3 business days via USPS Priority Mail. For Canadian orders we ship international which takes about a 1-2 weeks. For other countries outside the USA, times may vary.
If you have a deadline or a concern please do not hesitate to email me at email@example.com.
We hand craft most things we sell, and promise it will be worth the wait!