Turnover Times

by Mama Ruby

Jan 4, 2021: Hello 2021! We are back in the production shop filling orders as fast as we can ūüôā We are doing our best to get everything that comes in out within 10 business days.

IF YOU HAVE NOT RECEIVED YOUR TRACKING NUMBER AFTER 10 BUSINESS DAYS, please email me at rubyhooping@gmail.com to get an update on your order.

IF YOU HAVE RECEIVED YOUR TRACKING NUMBER, please be patient. The item has left our shop and is in the possession of the USPS. 

PLEASE BE AWARE THAT THE USPS IS EXPERIENCING COUNTRYWIDE DELAYS THAT I HAVE NO CONTROL OVER.  IF YOUR ORDER HAS SHIPPED BUT TRACKING IS DELAYED PLEASE BE PATIENT. 

Please read further for more information about our turnover times:

We define turnover time as the time period between when you order and when we ship the hoop.  Once we ship your package, it will usually take about 3 business days via USPS Priority Mail.   For Canadian orders we ship international which takes about a 1-2 weeks.  For other countries outside the USA, times may vary.

If you have a deadline or a concern please do not hesitate to email me at rubyhooping@gmail.com.

We hand craft most things we sell, and promise it will be worth the wait!

This page is updated as often as possible.